Refund policy
Last updated: November 11, 2026
Requesting a return
Request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused and undamaged and include its accompanying accessories.
Before sending goods, use customer support to request a return. Include the order number, item and reason, and wait for return instructions.
Damage, defects and order errors
Contact us if an item is damaged, defective, incorrect, incomplete or materially different from its description. Include the order number, the affected item and a brief explanation. Photos can help if available.
Return label and costs
We pay return shipping for approved eligible returns and provide a prepaid label with the correct return address. We do not charge a restocking fee.
Wait for the label and instructions before sending anything.
Exchanges
We do not offer exchanges. For another item, request an eligible return and place a separate order if the replacement item is available.
Refund method and timing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
If you have a refund question, contact us with the order number and avoid sharing full card details.
Order changes and consumer rights
Contact us promptly to request an order change or cancellation. We will check whether processing or shipment has already started before confirming what is possible.
Nothing in this policy limits any consumer rights or remedies that cannot be waived under applicable U.S. federal or state law.
For delivery details, see the Shipping Policy.